There are two types of theft in retail and any company really: internal theft which is employees stealing from you and external theft where outsides steal from you including organized retail crime (ORC) and flash thefts where a mob of people rush a store and basically just grab and run!
These losses are not just theft like shoplifting but also fraud – including vendor fraud.
The loss from a nay individual external theft is typically much less than from an internal theft. That means if the average shoplifter steals, say $100 then the average external theft is a multiple of that. Let’s say $200 or $300 dollars. And, while shoplifters may go from store to store stealing, the internal thefts continue until you catch them!
How to spot merchandise passing at the register…
There are text overlay devices you can attach to your security camera system to monitor and record exactly what is happening on the cash register right on the security video! Super helpful for catching internal theft!
Finally, internal thefts are a much safer case to make. Yes, physically safer, but also mush less risk of getting it wrong!
With shoplifters things move fast. They can ditch the merchandise at the last moment and be empty handed when you catch them. Ouch.
But with internals you have plenty of time to collect evidence and review your case. Heck, you can consult with your District Manager if you want!
Plus, companies love to catch internals. Love it. So it’s particularly good for advancing your career within your company!
As a professional private investigator, when’s the best time to do a surveillance on a workers compensation cheat, unfaithful wife or cheating husband? The trick is to show up “early” and that means knowing how early!
Larry’s Surveillance Time Rule of Thumb:
I like to show up 30 minutes before I expect there to be movement from the subject of the investigation.
That means if my client tells me her (allegedly) cheating husband gets off work at 5:00pm and meets his mistress, I want the surveillance to start no later than 4:30pm.
I explain that to my client and the billing starts at 4:30pm.
If my client absolutely refuses to start the surveillance when I recommend based on my years of experience and insist I start at 5:0pm because “he never leaves work early”, then I still show up 15 minutes before that.
Sure, I can’t bill the client for the “extra” 15 minutes, but it makes my life easier giving me a chance to settle into a good surveillance sport, set-up my camera and prepare to follow my subject when he departs.
Look, I believe in going the extra mile for my clients. You should too.
I feel the same way about my training materials. I give you everything when I teach a course like The Investigator’s Ultimate Guide to Surveillance. Then, on top of that, I give an unconditional – no questions asked – (that is not a typo! 365 days!) Money Back Guarantee! Go the extra mile for your client.
This week’s video is just “story time” about three times the police surprised me; once as a security Guard, once when I was a Loss Prevention Officer and once working surveillance as a Private Investigator.